Management and Operations


Present report is based on the operations of M&S. Under this report the different characteristics of a leader and manager are described. This report contain how managers and leaders can properly apply the theories and concepts in the enterprise. This report gives a detail about how the approach adopt by a leader or a manager can affect the performance of the employees. The operations management plays a big role in achieving and controlling the day to day operations of the business. This report contain or tells that a leader should change his approach of working or leadership according to the situation to achieve the objectives and goals. The main objectives and goals of the enterprise can be better achieved by the help of managers and leaders or in the absence of them the better utilisation of available resources is not possible. This report gives an insight about the different approaches used by the M&S to achieve the goals and objectives.

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Task 1

P1 Different roles and characteristics of a leader and a manager.

Roles of a managers

  • Monitor role of a manager: One of the major and important role of a manager is to monitor the activities of the employees in the work place. Monitoring and assessing the activities involves checking that employees are doing according to the set criteria or not(Bujak, Carvalho and Sriramulu 2012.). If any improvement is needed or required than that can be applied to improve the performance of the employees.
  • Liaison role of a manger: Liaison means act like a bridge or a mediator. Managers the one who act as a mediator between the lower level of enterprise and the top level of the enterprise(Rani and Moreira 2010). Manger is the one who communicates the policy of top level of enter[prise to the subordinates and at the same time tells the top management about the problem if any faced by the lower level.
  • Performance management: It is the role of a manager to manage the performance of the employees and continue evaluate the performance of the employees if any corrective action is required in the performance of the employees and there is a need to develop some qualities in the employees than training and development programmes can be made for the employees.

Roles of a leader

  • Thinker: It is the most important role of a leader is to think about how do the activities in order to achieve the organisation goals and objectives. How he can better respond to the internal and external activities of the enterprise and how the targets set by the enterprise can be achieved by his decisions.
  • Decision maker: Take effective decision about his team members is one the most important role of a leader. Taking decision at different level of the enterprise is one of the major responsibility of a manger.
  • Required at all levels: Leader is the one is required at all level of the management. In the top level the leader helps the top management in making the important policies related to the enterprise(Rosemann and vom Brocke 2015). In the middle level the leaders are required to execute the policies decided by the top management and in the and in the lower management the role of leader is to motivate the employees to perform best in their day day operations.

M1 Differencebetween the role of a leader and function of a manager


·Manager of the enterprise focuses on the structure and culture of the enterprise in order to achieve the o

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