Unit 16 Operations and Project Management T/508/0528 Level 5 REGENT COLLEGE HIGHER EDUCATION


Operation management is considered as management areas that assist manager in designing, controlling over the operational process so that entity can conduct its business in smooth manner (Kerzner and Kerzner, 2017). Project manager ensure that planning and designing impact positive on the operational process so that its efficiency can be improved. Present study is based on XYZ company which is recently working in the manufacturing industry. Firm has strong reputation in the market and consumers are satisfied with its products. Company aims to enter in large screen television market in order to expand its business and earn more profit. Current assignment will discuss principles of operation management. It will describe significance of sig sigma and lean production tools in the operational process. Furthermore, assignment will describe concept of continuous improvement and its effectiveness in order to accomplish goal of the firm.

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Task 1

Operations management principles

Operation management (OM) is the essential function of business units, it includes planning, organizing and supervising activities in effective manner so that operational errors can be minimized and entity can become able to earn more profit. Manager always work for utilizing resources well so that desired output can be generated (Martinelli and Milosevic, 2016). If individual does not use inputs properly then it may create difficulty in accomplishing objectives. Main principles of operation management in the business are as following:

  • Inventory management
  • Operational planning
  • Manufacturing management
  • Distribution and logistic
  • Managing operations

XYZ company has strong reputation in the home appliances market. It is able to offer satisfactory goods and services to its consumers as per their requirements (Cleden, 2017). As it is planning to enter in the large screen television market for that it is essential for the corporation that to manage its operational process well so that errors can be minimized and input can be converted in desired output. Project manager has to ensure requirements of inventory for manufacturing large screen televisions, sourcing strategies, aggregate operational planning, advance scheduling, TQM etc. All these phases will assist in identifying errors in the operational process thus, XYZ will be able to make effective strategies for improving operational process (Walker, 2015). Benefits of implementing operational management process in the XYZ company are described as below:

  • Current performance of XYZ is good but as it is planning to enter into the new market for expansion thus, it is essential to analysis existing operational performance of business unit. This can be done through operational management. This will help the company in making positive changes in the planning and designing so that entity can enhance its profitability and can reduce its cost as well (Hornstein, 2015).
  • OM is the tool that assist in managing inventory well so that best results can be generated and wastage can be minimized.
  • It is beneficial technique that aids in improving quality of new products. By this way entity will be able to offer high quality large screen televisions to its consumers. That is beneficial for the entity in order to enhance satisfaction level of the consumers to great extent.
  • It is the technique that encourages innovation and supports in making positive changes in business unit so that it can accomplish its objective successfully (Heldman, 2018).
  • This is the effective tool which aids in developing communication among all departments so that all employees can perform their duties well and can serve consumers well.

Sig sigma and lean principles

In order to improve operational process of business units, company takes support of various tools such as sig sigma, lean production etc. All these methods are helpful in minimizing errors and improving condition of business unit.

Sig sigma

It is considered as one of the most important element that seeks to raise overall quality of output by removing causes of defects. It is the data driven approach that focuses on continuous improvement of operational process. It assists in increasing level of tolerance so that entity can become able to face risk and manage it well (Igartua and Markuerkiaga, 2018). XYZ is recently operating in the home appliances market and planning to enter in the large screen television market. If it takes support of sig sigma approach then it may become able to raise quality of television products. By this way it will be able to provide high quality products to consumers that can satisfy consumers.

  • Sig sigma approach aids in generating more profit in the firm.
  • It assists in reducing cost of operations by managing inventory well
  • This helps in improving effectiveness of operational process.

Lean Production process

It is the systematic process of minimizing wastage (Rushdi and Alturki, 2017). It ensures that company manufactures products with required quality but minimize wastage to great extent. Sometimes XYZ company has to face issue in its operational process such as duplication of resources, unevenness of work etc. All these issues increase wastage due to which operational cost of the business get enhanced. By implementing lean production process entity can specify values and can strive for perfection. XYZ company is required to implement lean production process in order to performing well in the large screen television market. Benefits of implementing lean principles in business units are as following:

  • It can assist in reducing wastage and control over cost (Oswald, Köhler and Schmitt, 2018).
  • It helps in minimizing manufacturing timing and raising quality of products.
  • It is beneficial tool that helps in developing relationship between suppliers and XYZ.

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Task 2

Continuous improvement

Continuous improvement is the effort of manager that have been taken for improving quality of products and services. It is the tool that assists in streamline the work and minimizing wastage to great extent. There are various method of continuous improvement in the operational process such as Lean, Kaizen etc. It first identify the issues in the process, then plan for improvement, execute it and then review it (Yazdani and, 2015). By following these phases project manager can identify the improvement areas can make necessary changes in the existing operational process. That will help in aching the objective of the firm to great extent.

Preparation of continuous improvement plan (CIP)


Existing performance of XYZ

Action for improvement

Responsible persons


XYZ aims to reduce overall wastage and costing of manufacturing of large screen television products

Company recently is facing the problem of high production cost

Implementation of Keizen and sig sigma strategies for reducing the production cost

Production manager, Quality manager

3 Months

To raise quality of new products (Large screen televisons) for raising satisfaction level of consumers.

XYZ does not have adequate knowledge about the large screen television market thus, existing products have average quality

Implementing quality assurance plan. Proper monitoring and controlling

Project manager, quality manager, production team

2 Months


Effectiveness of CIP

As XYZ is planning to enter in the new large screen television market. Before entering into the new market it is very important to gather necessary detail about market condition, opportunities, market demand etc. This supports business units in offering satisfactory products and services to the consumers and enhancing their confidence on the firm. By implementing this continuous improvement plan cited firm will be able to identify errors in existing production process and will be able to implement effective strategies so that these issues can be minimized soon. As currently due to poor knowledge entity is unable to provide high quality television products but procurement strategy will be helpful for XYZ company in developing healthy relationship with the suppliers (Elzamly and Hussin, 2015). By this way it will be able to get high quality raw material which may support in raising quality of products to great extent.

Furthermore, cost of production is high in the XYZ company in order to resolve this issue project manager is planning to implement keizen and sig sigma strategies. Both these techniques will be effective for the business unit because by this way manager will be able to find out rout cause of defects and will be able to reduce wastage (Olabisi and Cox, 2016). Proper monitoring and controlling will assist in identifying the issues at the same time and take immediate action to resolve these problems. This will help the XYZ in providing high quality products to consumers and raising their satisfaction level.

Strategies for efficiently implementation of continuous improvement plan

There are various strategies through which project manager can effectively implement continuous improvement plan in XYZ company. Solicit feedback is the most efficient strategy that assist in identifying root cause of problems and gathering innovative ideas for the improvement. Furthermore, lean thinking is another way of implementing CIP in the workplace appropriately. Manager has to take into consideration the objective of business unit while designing the process (Lean Manufacturing Vs. Six Sigma,2018). This will help in generating positive results and accomplishing goal of

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