Human Resource Management of British Airways


Human Resource Management is a approach that leads to the effective organisational management in order to gain the competitive advantages in business. It also includes practices of hiring, recruitment, selection, induction and managing the employees with in the organisation. In this report we take British Airways as an organisation, British Airways is the largest airline company in U.K. In this report various fields of HRM and their impact on British Airways are discussed like, role and use of HRM, HR plan, employment relations and the employment laws that effects British Airways, job descriptions and persons specifications for the cabin crew.

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Human resource management help to organisation to achieve goal, objective and improve productivity. Human resource management manage workers related issue (like compensation, performance, development, safety and motivation ), employee training and development, and help budget control. Human resource management encourage employee for improving productivity and knowledge.

1.1 Role and purpose of Human resource management in British airway. 


HR Manager

British Airways


Subject: Role and purpose of Human resource management in British Airways

Respected Sir, 

Human resource management is the process of managing employee in the British airway and in this human resource manager involve recruitment, selection, firing, training, development, and motivation. Human resource management team is the most important component for the British airways. Human resource team strongly manage employee and employed relationship, maximize the productivity, employee efficiency(Schuler, R.S. and Jackson, S.E., 1987. ). British airway design Human resource strategy for the business log life. The strategy adopt organisation culture, objective and goal.

Recruitment and selection is the process of identifying the organisation need of employee and hiring manpower, for the vacant post. British airway provide reward there employee for achieve goal and objective, good work performance. The company use reward for the employees' motivation. Performance management is the team and individual work process, in the all level employee work together to complete the task.

Performance management is the process of appraisal. The appraisal build employee performance. human resource manager of British airway think training is the learning process and that process help to develop the employee skill, knowledge, ability and performance. British airway use new and latest technology for improve productivity and lower cost so the company conduct training program for the employee knowledge.

Role and Purpose of human resource management at British airway. Human resource department encourage staff for achieving goal, objective and high level work performance. The HR help to meet organisation goal and recruitment selection, training and development. British airways human resource functions are:

Staffing- staffing means role and responsibilities of HR team. Its term relate to development, training, hiring and appraisal. In staffing the human resource manager control the organisation function like planing, controlling, directing and coordinating. Compensation- describe a fair payment for the workers concern(Schuler, R.S. and Jackson, S.E., 1987). Compensation are evaluated change British airway pay stretcher employee performance and latest trend. Benefit- Benefit define employees benefit, development and training program. In the workers benefit health insurance, retirement plan, and gratuity plan. Performance appraisal- appraisal define the employee good work performance. The British airway creating performance appraisal for the employee work development, for completed task etc.

Human resource manager of British airway pay a virtual role in the organisation to manage services and work related issue. It helps to encouraging labour for the work performance, training, developing and achieve goal and objective. Human resource manager offered there works healthy and secured work environment.

1.2 Human resource plan 


HR Manager

British Airways


Subject: Human resource plan

Respected Sir,

Human resource team of British airway make human resource plan for future and present need of company in achieve objective. Team make a plan for monitoring and controlling process of company. Human resource planing the company of British airway human resource team identifying the organizational objective, forecasting demand and supply, monitoring and controlling and need of the workers(Storey, J., 2007.). Human resource planing of British airway understanding the process and need of the company employees, and works and the team of human resource make necessary changes to achieve organisation goals and objective.

Human resource planing help to develop employees skill and knowledge. British airway make plan for improve services and lower the cost. Company make plan for long term development.

Effect supply and demand on the HR plan

human resource planing are identified the future need of the British airway. It estimates the future and present need of the employee and service's. Human resource plan of British airway:

  • Resourcing strategy

Resourcing strategy analyse British airways future need and work. This strategy develops competitive advantage. The British airway reduce worker cost and improve productivity(Wright, P.M. and Boswell, W.R., 2002.).

  • Scenario planning

Business scenario of British airway is flexible and adapted for human resource planning. The planing must be strong enough to make best of the opportunities. It also has capability to change business environment.

  • Forecasting demand and supply

Number of the skill to the term according to people demand and need to consider for expand the British airway business plan. The insertion of human resource will be done on the basic of demand and supply. Total number of staff members required required to deliver new service to Madeira is 15 and total hours required to deliver new flight service to Madeira is 8 hours per day.

  • Analysis for labour turnover

the labour turnover in British airway planning approach of organisation for competitive advantage. Labour turnover is very important to arrange effective human resource planning(Legge, K., 1995). labour turnover is defined the workers ability and working power.

  • Analysis for work environment

British airway create healthy and safety work environment for the improving employee capability and skill. Environment plays a significant role for the employee performance.

  • Flexibility

human resource planing of British airways is flexible and its required for workers working skill, performance, outsourcing and subcontracting. Company rules are flexible according to the employee performance and work ability.

  • Productivity

Productivity defines the services of the product. Productivity is ratio of the output of goods and services. Productivity is the important for British airway because its providing the growth more effective goods and services for higher profitability. When productivity increases an organisation turn over and valve revenues and profit and productivity.


2.1 Current state of employment relations in British Airways.

Introduction: Employee relations is the company efforts to manage the relationship that exists between the employees and the employers. It is the relationship that is shared between the employee within the organisation. A good employment relations helps in making the work easy and non hectic. A good employment relations help an organisational culture fit and conclusive for its operations and its smooth functioning (Armstrong and Taylor, 2014). The strike has effected the employment relations of B.A and proved fatal to the company which has given rise to many problems and challenges like recruitments new staffing, pay scales etc.


HR Manager

British Airways


Subject: Human resource plan

Respected Sir,

Current employment relations of B.A is between individualism and the collectivism from the last 30 years, due to which B.A has to face the challenges how to manage their employment relations with the cabin crew. B.A has shifted their focus from employees value to the environment which is conducive for providing customer service. B.A has adopted the collectivist approach because it has led its focus on the group such as the cabin crew. B.A has adopted two types of management style for its employment relations I.e Unitary management style and pluralist styles. But they keep on overlapping on each other.

The key trade unions of B,A is United trade union. Main reason for the strike was the low pay scale called by Mixed Fleet c

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