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IRHR3035-Managing a Successful Business Project of Costa Coffee company

University: N/A

  • Unit No: 6
  • Level: High school
  • Pages: 31 / Words 7831
  • Paper Type: Assignment
  • Course Code:

    N/A

  • Downloads: 1113
Organization Selected : Costa Café In Enfield
Question :
By the end of this unit, student will be able to:
  • Frame project aims, objectives and time frame based on the chosen theme.
  • Conduct a small-scale research, information gathering & data collection in order to generate knowledge for supporting the project.
  • Present a project & communicate good recommendations based on meaningful conclusion drawn from evidence findings or the analysis.
  • Reflect on the value gained from conducting the given project and its usefulness inn order to support the performance of the company.
Answer :

 

Project Plan

The researcher is evaluating the Equality diversity workforce in Costa Café In Enfield.

INTRODUCTION

Equality and diversity mean (Equal Opportunity) is legal requirement

Its legal obligation to protect any sort of discrimination against like person, race, gender, religion and disabilities.

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1.1 Aim and Objectives

Aims: To evaluate and promote the Equality and Diversity workforce at Costa Coffee company in Enfield, UK

Objectives:

· In order to reach equality and diversity workforce, it must be implemented equal opportunity in training, promotion, and pay. Therefore, all employees regardless of ethnicity, race, religion and gender should be treated equal.

· To promote and achieve the Equality and Diversity workforce, in Costa Coffee company, employees must be given the opportunity to learn and grow with the organisation

· To practice the Equality and Diversity situation in the work place, it will help employees retention.

· To identify a sensible way to promote Equality and Diversity, the organisation must utilise a good strategy that will improve employees productivity.

1.2a Critically evaluate the project management plan.

Activity

Start Date

End Date

 

Cost

1/10/2019

3/10/2019

the project cost is activities for estimating, managing and overlooking costs within the project.it allows determining and approving budget for the project and controlling the cost.

Travel cost by train=£60

research materials & expenses=£70

Journals and magazines=£130

printer papers, telephone=£50

fax cost and report cost£40

Scope

4/10/2019

6/10/2019

Is part of project planning process that decide and documents what are the project target. Deliverables, tasks, costs and deadlines. This way you Define the limits of your project and find out what responsibilities you will task your team with, and the process by which that work verified and approved.

Quality

7/10/2019

8/10/2019

Project quality includes the process and activities that determine quality policies, the aim, and the responsibilities so the project will meet the needs which is undertaken. There is three key elements.

1-Plan Quality Management

Identifying the quality standard that must be met, and the criteria for success/failure

2-Perform Quality Assurance

Analysing the quality measurement success/failure rate of project quality

3-Control Quality

Take quality measurement and make compulsory changes project quality plan.

Communication

15/10/2019

22/10/2019

Effective communication to all stakeholders is necessary. It’s the key to project management and the successful project execution. In addition, project plan or documentation must be written, and communicate effectively.

Documentation

1-Meetings

2-Discussion boards

3-Emails

4-Projects reports

5-Documents repositories

 

6-Surveys

 

Is a blueprint of communications process during the project, it should help to facilitate the right information to the right person at the right time in the way that works for them

Risk

weather

Sudden changes of the value local currency during the project

It’s the possibility that an uncertain event or condition can occur. It will have an impact on one of the project objectives. The risk identification and assessing will minimise the uncertain risks that can face the project success.

Time

   

It’s about effectively managing the time - the project duration- , stages and progresses made, including all project tasks and activities. It requires the planning, scheduling, and collaborating with all team members.

Resources

   

The researcher got the resources from the local newspaper, interviewing company employees and collecting data from company reports, government reports, and the internet including the social media platforms such as Facebook.

         

1.3 Produce Work break down structure, Gantt Chart and Milestone.

Work-breakdown structure (WBS):

It’s a method or art in doing a complicated project easier. It’s way to overcome a large project, and can be done faster, smoother and efficiently.

WBS is like Tree structure that makes your project and breaks it down into smaller, manageable segments. WBS divides projects into individual tasks and sub-task.

Gantt Chart

It’s a useful graphical tool which shows activities or tasks performed against time. It’s also known as visual presentation, where activities are broken down and presented on chart to understand and interpret the project clearly.

Milestone:

It’s a task of zero-time scale that shows important achievement in a project. The milestones should represent a clear sequence of events until project is completed. It’s also a way of knowing project direction in advance.

ACTIVITY

START DATE

END DATE

DURATION

COST

01/10/2019

03/10/2019

3

SCOPE

04/10/2019

06/10/2019

3

QUALITY

07/10/2019

08/10/2019

2

TIME

10/10/2019

12/10/2019

2

COMMUNICATION

17/10/2019

22/10/2019

7

DOCUMENT

23/10/2019

26/10/2019

4

RISK

28/10/2019

31/10/2019

4

RESOURCES

02/11/2019

05/10/2019

3


1.4 Research methodology

It is considered as essential stage in conducting research, it defined as well organized and systematic procedure for collecting information and data by researcher to cater the better solutions of specific research issues that effect findings. Along with this, it enables researcher to determine the issue which is needed to be analysed and investigate in order to complete and execute set aim as well as objective in this research report (Kumar, 2019). Moreover, research methodology is comprises systematic and theoretical evaluation from which investigator acquires reliable or valuable results in effective manner. In addition to this, it includes research philosophies, data collection, approaches, data analysis, ethical consideration and sampling methods, so on with the aim of providing authentic and valid research study in prescribed time period without any hindrances.

Research philosophies-

It connects with those aspects in which its intend individual value and belief in collecting, evaluating, utilizing and gathering specified set of information to specific phenomena. Research philosophies allow researcher to make use of all essential and available resources at optimal stage that support to complete their goal in systematic manner. It divided into two categories such positivism and interpretivism (Mackey, and Gass, 2015). In context to interpretivism, for examining particular phenomena it mostly includes trained and skilled researcher and human subject. On the other side, positivism is affiliated to those aspects in which getting knowledge is totally focusing on human relation and natural phenomena. In this research researcher uses interpretivism research philosophy as it utilize quantitative method.

Research approaches-

It is the another method of research methodologies, refer to process or plan which is consists of phases of large assumptions to elaborated procedure of analysing, collecting as well as interpretation of data (Silverman, 2016). Research approaches is divided into three categories such as adductive, deductive and inductive, each category contains their own attribute and function to utilize the best judgement for specified field of survey. In regard to this project, investigator uses inductive research approach as it make researcher able to get more knowledge about chosen topic and detailed information related to this effectively. It helps to analyse different models and theories for producing appropriate and relevant study.

Research design-

It is related to those aspects which defines that research design is element which make complete display of structure of research project. In addition to this, this method includes varied procedures that is utilized for gathering relevant and authentic information and essential data, sources of data and research questions (Kumar, 2019). Essential decision and precise judgement while developing research design procedure is option for implementing in way of making better research approach. This it because, it helps to identify and analyse how relevant data and information will be acquired for attaining the best results in defined time limit. Implication of appropriate research approach, allow researcher to take the best strategic decision and make interrelated judgement for acquiring authentic outcomes. Experimental, exploratory and descriptive are the different ways used to conduct research design, it makes researcher able to address problems and to take corrective course of action in better and improved manner. In context of this research, researcher uses descriptive research design that strengthen them to confirm attribute and characteristic of targeted population for betterment overall performance of study in desirable time limit.

Data collection-

Data assemblage is considered as essential determinant of research methodology, connected with method or way through which information based on aim of study is obtained in order to complete desired goal. Secondary and primary are the two different sources of data collection that help researcher to acquire better understanding and detail knowledge about the equality and diversity workforce at company and ways uses to promote these in organizations. In regard to project, researcher uses of both data collection methods that is quite beneficial for them for acquire major information about chosen topic (Mackey, and Gass, 2015). Primary concern with those informations which obtained for first time by investigator and which is available within marketplace. With the use of survey, observation, questionnaire and interview primary data is gathered effectively that help to cater first-hand data to researcher and also help to deliver authentic report in stipulated time period. With the help of using secondary method for collecting data which is already available within marketplace, researcher gathered reliable and valuable information. Journals, magazines and articles is the sources of secondary method, according to primary research researcher develop questionnaire with open hand questions. On the other hand, they also use secondary process that help to obtained relevant info from websites or online sources to produce review of literature. Apart from this, quantitative research method use by researcher that authorize them to acquire elaborated data for making valid and reliable report.

Sampling-

It is one of the most essential component of research methodology, it termed as procedure of selecting unit of respondents from large number of population within marketplace. Sampling allow researcher to acquire relevant info or data in order to make report in prompt and trenchant manner (Bresler and Stake, 2017). This element is divided into two categories that is non probability and probability. In context of this project, researcher uses random sampling method under probability sampling that support researcher to acquire information by providing equal chances to target personnel that empower them to give reliable and accurate opinion related to subject. It helps to developed quality of recent research project and lead investigator to place their work in effective position among other publishers. Furthermore, researcher select 10 respondents as sample size from Costa coffee organization in UK.

Ethical consideration-

Ethic is defined as collection of beliefs, values and ideas in order to execute their pre determined goal in desirable time period. Ethical consideration is important component in research methodology like the other ones. It motivates and empower researcher to create and develop whole report in ethical manner (Silverman, 2016). In regard to this current study, investigator use all accurate data for developing this project that help to improve quality of work in better way. Furthermore, researcher carried out all featured of this report in effective manner and ethical way that lead them to get positive response from targeted population in impressive style.

ACTIVITY 2

2.1 Data collected and logbook

Primary research

Questionnaire (Appendix)

Secondary research

To reach equality and diversity at workforce.

Klarsfeld,and et.al., (2016) said that, equality is referred to as an effective treatment to individuals where equal opportunity is to be given which leads to higher attainment of personal goals and objectives in an organization. Diversity is referred to as the recognizing the individual needs and differences. This is mainly associated with the dimension of gender, culture, sexual orientation, socio- economic status, ideologies, socio economic status, etc. Thompson, (2016) argued that, in order to attain equality and diversity within the workplace the company must focus on giving equal opportunity to the employees, proper training, equal pay scale, equal promotion and growth opportunities. Equality and diversity states that, employees in the organization should be treated equally regardless of the race, religion, ethnicity gender, belief, attitude, etc. Training to each employees must be given which helps in developing their skills and give them equal opportunity to perform all the task. Equality and diversity within the workplace results in higher employee satisfaction which leads to higher operational growth, performance and productivity for the business.

To promote and achieve the Equality and Diversity workforce.

Moore and Tailby, (2015) determined that, Equality and Diversity within the workforce is important because it helps in retaining talented and prospective customers within the business. Promotion of equality and diversity within the workplace is important because it helps in giving fair treatment and equal opportunities to individuals. This in turn will help company in thriving people of all backgrounds in order to achieve higher success. In order to promote equality and diversity in the organization the management of the organization must focus on identifying the unconscious biasses. Nachmias, Ridgway and Caven, (2019) argued that, in order to promote and achieve the Equality and Diversity workforce the company must focus on complying with several equality laws and equality act, 2010 which in turn is useful in smooth and legal functioning of the business. This helps individual to be free from prejudice and discrimination. Involving employees of the organization helps in making strategic decision. Promoting and achieving equality and diversity within the workplace helps employees in giving equal opportunity to grow and learn within organization.

To practice the Equality and Diversity situation in the work place.

Thompson, (2017) established the fact that, practising equality and diversity within the work place helps in employee satisfaction and higher retention of employees which in turn is useful in delivering best services to the customers. Treating all employees with equal respect results I higher operational performance and productivity. Bowl, (2018) argued that, The company must practice on creating inclusive culture for the employees where all individuals of different caste, religion, race, etc. are treated with equal respect and integrity. In order to ensure that, equal access to the learning process to the individual results in higher operational growth and productivity. Enabling all employees to reach their full potential is one of the effective practice which in turn helps in promoting equality and diversity within the work place.

To determine effective strategy to promote equality and diversity.

Burr and Leung, (2015) said that, the company should focus on empowering and educating managers and employees of the organization which in turn helps in promoting diversity within the workplace. Creation of a diverse and friendly workforce by effectively implementing several policies and procedures helps in promoting equality and diversity within the workplace. Creating mentorship programs is very useful in promoting equality and diversity within the workplace. Offering diverse opportunities to employees of the organization is considered to be as an effective strategy as it helps in promoting equality and diversity within the workplace. Nachmias, Ridgway and Caven, (2019) argued that, communicating clearly and creating employee led task helps in timely assignment of responsibilities which in turn leads to higher operational growth and efficiency.

ACTIVITY 3

3.1 Analysis of data.

Theme 1: Maximum number of respondents are aged between 38 to 48 years. 

PARTICULARS

NUMBER OF RESPONDENTS

% OF RESPONDENTS

18 to 28 years

1

10%

28 to 38 years

2

20%

38 to 48 years

4

40%

More than 48 years

3

30%

TOTAL

10

100%

Interpretation: From the above conducted study from 10 respondents of Costa coffee organization in UK. 40% sought to determine the fact that, they are aged between 38 to 48 years. This in turn states that, they have high degree of knowledge and experience which in turn leads to higher operational performance, profitability and productivity of the business. Other 30% are aged more than 48 years which means they are quite practical and completely understand the outcomes of the individual.

Theme 2: Maximum number of respondents have been working for more than 15 years but than 23 years in Costa coffee organization in UK. 

PARTICULARS

NUMBER OF RESPONDENTS

% OF RESPONDENTS

More than 1 years but than 7 years

1

10%

More than 7 years but than 15 years

3

30%

More than 15 years but than 23 years

4

40%

More than 23 years

2

20%

TOTAL

10

100%

Interpretation: From the above conducted study from 10 respondents of Costa coffee organization in UK. 40% sought to determine the fact that, they have been working in this organization for more than 15 years but than 23 years. This in turn helps them in carrying out all the activities within the stipulated time. They have complete knowledge associated with the company goals and objectives. They also know about what strategies to be applied in order to attain higher operational goals and efficiency. The employees in the organization have high degree of experience which in turn helps in better decision making and outcomes.

Theme 3: Helps in creating inclusive culture within workforce, is one of the most important factor of equality and diversity.

PARTICULARS

NUMBER OF RESPONDENTS

% OF RESPONDENTS

Fair treatment and equal opportunities to employees.

2

20%

Helps in boosting up morale of employees.

1

10%

Better career and education outcomes.

2

20%

Helps in creating inclusive culture within workforce.

5

50%

TOTAL

10

100%

Interpretation: From the above conducted study from 10 respondents of Costa coffee organization in UK. 50% sought to determine the fact that, equality and diversity is very useful in creating inclusive culture within the workforce. This helps in respecting each individual which in turn helps in providing equal respect to all culture, religion, belief, attitude, caste, gender, etc. 40% (20%+20%) determine the fact that, equality and diversity is useful in providing fair treatment to employees of the organization where they have equal access to all the roles and responsibilities. It also helps in providing better career opportunities and higher learning experience to the individuals. 10% said that, Equality and diversity focus on boosting up the morale of the employees which leads to higher employee retention.

Theme 4: Yes, implementing equal opportunity at workplace company helps in building diverse workforce.  

Interpretation: From the above conducted study from 10 respondents of Costa coffee organization in UK. 70% sought to determine the fact that, implementation of equal opportunity at workplace company helps in building diverse workforce. It helps in promoting workforce diversity and is also useful in eliminating harassment and discrimination. Equal opportunity to employees can be given by training and development, equal pay scale, application of policies, higher promotion, etc. This helps in better learning outcomes and also helps employees to perform all the activities with utmost accuracy and standards. Remaining 20% were not sure about this theme.

Theme 5: Highly agreed, providing fair treatment, Costa coffee organization develop good relationships with its workers.

PARTICULARS

NUMBER OF RESPONDENTS

% OF RESPONDENTS

Agreed

2

20%

Highly agreed

3

30%

Disagreed

1

10%

Highly disagreed

1

10%

Neutral

3

30%

TOTAL

10

100%

Interpretation: From the above conducted study from 10 respondents of Costa coffee organization in UK. 50% (30%+20%) sought to determine the fact that, providing fair treatment to individuals helps in developing better relationship with the employer and employee. It is mainly linked with honouring each individuals with privacy, equal rights, involving them in decision making, meeting job requirements, etc. they also said that, unfair treatment among employees results in lower operational performance, higher employee turnover, lower productivity, etc. Strong policies associated with the equal treatment of employees results in higher operational growth and efficiency. Other 30% did not show give any clear judgement in relation with this theme.

Theme 6: Yes, Costa coffee organization comply with Equality act, 2010.

PARTICULARS

NUMBER OF RESPONDENTS

% OF RESPONDENTS

Yes

8

80%

No

1

10%

Maybe

1

10%

TOTAL

10

100%

Interpretation: From the above conducted study from 10 respondents of Costa coffee organization in UK. 80% sought to determine the fact that, Costa coffee organization comply with Equality act, 2010. They have also determined that, Equality act, 2010 helps in protecting each individuals from unfair treatment in relation with prejudice and discrimination. This helps in promoting fair and equal treatment with the organization. This act helps in strengthening protection in various situations. This act helps in protecting individual against various discriminating factors such as age, personal status, disability, gender, marital status, sexual orientation, caste, culture, attitude, belief, race, etc. Remaining 10% were not sure about this theme.

Theme 7: Highly agreed, diversity and equality at workplace influence people decision-making which leads to higher retention.  

PARTICULARS

NUMBER OF RESPONDENTS

% OF RESPONDENTS

Agreed

2

20%

Highly agreed

4

40%

Disagreed

1

10%

Highly disagreed

1

10%

Neutral

2

20%

TOTAL

10

100%

Interpretation: From the above conducted study from 10 respondents of Costa coffee organization in UK. 60% (20%+40%) sought to determine the fact that, equality and diversity within the workplace helps in influencing people in making decision which in turn leads to higher retention. Engaging people in decision making makes employees feel motivated where they focus on providing equal treatment to the employees. This in turn makes employees feel motivated which leads to higher operational growth and sustainability. Other 20% did not show give any clear judgement in relation with this theme.

Theme 8: Yes, promotion of equality and diversity within workplace helps in attaining higher operational performance and productivity.

PARTICULARS

NUMBER OF RESPONDENTS

% OF RESPONDENTS

Yes

6

60%

No

1

10%

Maybe

3

30%

TOTAL

10

100%

Interpretation: From the above conducted study from 10 respondents of Costa coffee organization in UK. 60% sought to determine the fact that, equality and diversity within the workplace helps company in thriving people of all backgrounds in order to achieve higher success. This is very beneficial in providing them with diverse work culture and in turn helps them in broadening the knowledge. This is beneficial for employees for higher growth opportunities and a better platform to learn which leads to higher career growth. This in turn leads to higher operational performance and productivity of the business. Remaining 30% were not sure about this theme.

Theme 9: Determining challenges faced by the company in promoting equality and diversity within workplace.

Interpretation: From the above conducted study from 10 respondents of Costa coffee organization in UK. Maximum number of respondents sought to evaluate that, different diverse workforce in the organization and acceptance of each culture and attitude is considered to be major challenge for the business. Generation gap and language barrier is also considered to be major challenge for the business.

Theme 10: Effective recommendation strategies which helps in promoting equality and diversity.

Interpretation: From the above conducted study from 10 respondents of Costa coffee organization in UK. Maximum number of respondents sought to evaluate that, creation of a diverse and friendly workforce is an effective strategy for promoting equality and diversity within the workplace. As supported by literature review, offering diverse opportunities to employees, communicating clearly and creating employee led task helps in timely assignment of responsibilities which in turn leads to higher operational growth and efficiency. Integration of equality policies, empowering and educating managers and creating mentorship programs is very useful in promoting equality and diversity within the workplace.

3.2 Accuracy and authenticity of tool.

Questionnaire is considered to be one of the effective tool as it helps in determining that reliability and validity of the tool. This tool is useful because it helps in gaining better insight on the subject matter. This tool helps in gaining viewpoints of various respondents which helps in broadening knowledge on the particular subject matter. Cronbach's alpha is used to determine the reliability of the data which helps in attaining higher goals and objectives.

3.3 Recommendation.

Today the company has expanded across cross borders and has spread into various businesses. There are large number of people that are working with the organisation and it is essential for the organisations to maintain an environment where people have equality in diversity (Moore and Tailby, 2015). Companies are working in different countries with diverse cultures and people of different mindsets. Today there are various organisations that makes discrimination in the employees on the basis of different factors like race, religion, genders and many more. This is becoming a very serious concern for the organisation to consider. Organisations are lacking behind because they are not taking the discrimination. It is essential for companies to ensure that issues regarding equality and diversity are solved by the companies at initial levels. If they are not resolved at the initial level they can affect the growth and success of the organisation. These issues are affecting the growth of the organisation and it internal workings. In an organisation equality in the workforce is important, else it would result in various issues that will affect the organisation. The equality and diversity is to be established so that employees with diverse backgrounds and culture could be retained that are adding value in the success of the organisation (Nachmias, Ridgway and Caven, 2019). They influence the decision-making making process within the organisation. There should be strict actions against discrimination between employees on the basis of their gender, culture or race. Companies should ensure that employees are promoted on the work and experiences and not on discriminatory basis. It will affect the productivity of company as the efficient employees will not be putting their full efforts. They should employ effective communication channels where they can share the issues faced by them within the organisation. Organisation should include in its core values equality and diversity and implement them within the organisation effectively.

ACTIVITY 4

1.1 Reflection on values of undertaking research and objectives.

Forming research objective is an important and effective role in the research project. While conducting the present research, an effective plan and process was implemented by me and that worked effectively in order to complete the respective research. This research project is help m in order to develop my professional skills. In order to achieve objective with respect to give project, I have done hard work by using my skills. This helped me in enhancing my personal skills and also developed by professional skills as I communicated to many working employees and learned new things out of them. This research project also helped me in understanding the importance of equality and diversity at a work place and how an organization can develop the same. At the time of research, I faced many problems with respect to data collection and its interpretation. There were many employees who were neutral towards the questions asked and I become tough for me to analyse their point of view. However, I put my hard contribution and that resulted in achievement of my aims and objectives. The best part of the research is that, it gave me a new experience to understand the corporate world and the issues that they face in implementing equality and diversity. The skills that I developed like communication skills, interpersonal skills, time management skills etc. will be helping me in may near future projects and it will also be helpful in my professional development.

1.2 Reflection on importance of project management process.

At the time of research project, the effective plan and process is implemented by me in order to complete research in respective manner. This research project is help me in order to develop my practical skills by managing proper project management process. Project management process is very important and effective process through that I am able to complete research with proper management. This helps me for managing funds, time and scope of research project like research on topic is required money for purchasing stationary and travelling expenses. This creates more satisfactory result of research. Understanding importance of project management is more important and effective for me because this shows more effectiveness of research in appropriate manner. The skill I developed like budget making skills, time management skills, understandings skills. This creates more effectiveness for me and my work. On the other side that is important for conducting appropriate research in an effective manner. During development of project management plan, I have faced various problem which is arranging money and collaboration with team members and other. This problem I have solved me by using my appropriate skills in proper manner. By using proper project management process quality of research has increased and provide proper surety about research result is best. This helps me in meeting objectives and supporting my own learning and performance. This develops my all learning knowledge, skills and information about the practical knowledge in an appropriate manner.

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