Managing business activities

Interrelationships between the different processes and functions of the organization

ABC company is an well established recruitment company which recruit employees for different organizations according to their goal and objectives. They are providing different services to different customers in this field through which they can easily get good job. Most of the company nowadays hire ABC recruitment so that they can recruit best employees according to the goal and working criteria of company. In the given scenario it has been clearly identified that company serves different business operations with the help of the different departments (Gallup, 2002). They are maintaining positive interrelationship with each other in order to maintain different process and function. According to the set structure of company, the overall organizational chart starts with the managing director of the company.

He is the lead person of company who controls each and every of work done in the company. There are several other people come under the managing director such as Vice president, chief executive etc. Vice president manage all the different departments of the company such as operations, HR, marketing etc. These are the different departments of the company serves different business operations. They are interconnected with each other. It can be stated that there are several policies and legislation's are formed by the operational department of the company (Flood, 2000). In order create such policies and finalize them it is essential to consult with the top management team of company. In addition to this, HR department is responsible for recruiting right people for as per the functioning of the company. Further, there are several other departments in the company serves different business operations such as finance department set the proper budget for serving smooth functioning. In order to set this budget they need to consult with all the different departments of the company. In this way it can be determine that it is the best way through which company serves their different business operations with the help of the different departments.

Process map to the organization’s goals and objectives

In order to go through the better processing of all the business operations employees need to work according to the mission and vision of company.

Mission: The mission statement of company is to provide excellent recruitment services and facilities by fulfilling the needs and demand of the private and public sector sector both.

Vision: The vision statement of company describes that company wants to provide appropriate workforce to their clients who can easily make difference among people, business and society.

Values: ABC recruitment wants to become one of the most repudiated company and needs to provide all their services worldwide (Sadhra, 2013). They needs to provide better services to all their clients by understanding more about their needs and demands.

Objectives: There are several objectives of company according to which they needs to become best in the field of human resource by providing better services to all their customers. They wants to increase their number of clients by adopting several latest techniques. One of the main objectives of company is to recruit best employees for the organization and train them with the help of the latest technologies.

Process Map: with the help of the process map viewers of the ABC recruitment company can easily go their working process. Company should communicate their core functions to all their employees as well as clients so that they can easily achieve greater success. Process map of company can be draw according to the main functions of the company such as:

Output of the process and the quality gateways

One of the major target of the company is to provide quality service to all their clients. ABC recruitment company is facing several issues due to its poor management and inadequate leadership. They are trying hard to achieve their target and maintain uniformity in their business process and functions. Due to all such issues the brand image of company is destroyed and they are looking forward to adopt various methods so that they can come back to the track. IN order to overcome with such issues company decided to improve their quality gateways. With the help of this they can easily manage different quality functions of the company (Enroth, 2013). Further, different processes can be used by company such as they can implement SAP software so that they can easily manage overall database of their customers. By using different tools such as quality of selections, SAP, CRM techniques ABC company can capture larger market share and improve their output process.

Plans to promote goals and objectives

ABC company needs to promote all their goals and objectives by using appropriate plan. In this regard firstly they needs to identify the issues that affects the company and try to adopt best strategies through which they can overcome with such issues. The main objective of the company is to become best in the field of human resource. For this purpose, they should select best suitable leadership style as they are following inadequate leadership. Further, they can adopt best leadership and management styles. According to the given scenario company can choose democratic leadership style. It is the best suitable leadership style for ABC as it works for the welfare of employees (Tarí, 2012). Company can involve their workers in their decision making process through which they will feel motivated and perform all their tasks in an effective manner. Moreover, after implementation of this style it will be monitored and controlled in an appropriate manner.

SMART objectives for the ABC Recruitment company

SMART objectives helps the company in achieving their goals and objectives in an effective manner. SMART objectives can be defined as:

Specific

• The main specific goal of company is to select best leadership style for the company through which they can manage people in a better way.
• Total quality management tools have been adopted by them in order to produce quality output (Foscarini, 2012).
• Boosting the morale of employees by developing different motivation techniques.

Measurable

• By improving quality company can increase their profit and generate more revenues
• Measure the motivation level of employees by collecting feedback from them

Achievable

• Proper management resources
• Increasing client base by quality gateways Achievable

Realistic

• Adopt different strategies to provide quality outputs
• Avoid waste by properly using the resources of company
• Set benchmarks for measuring their performance

Time Based

• Increase consumer base by the mid of 2015
• Increasing revenues
• increasing market share

Appropriate systems to achieve objectives

In order to achieve their target and providing high quality services to all their consumers it is quite essential for company to adopt the best system for their business. ABC recruitment needs to maintain its goals and work standards of quality. Due to this, company can adopt best process improvement tool through which they can overcome with the issues faced by them. One of the best tool known as KAIZEN helps them in increasing their efficiency. With the help of this tool company can easily determine all their needs and motivate people to work together. It is the best way through which company can improve their intercommunication and it helps them in providing high quality products to all their customers. All the different business operations of the company divided in different parts so that it can be completed step by step (Dering, 2004). By completing all the tasks step step company can improve their working standard. Further, zero budgeting tool can be used by them through which company can manage all their budgetary issues. According to the given case, it has been identified that ABC company is facing several financial loses through which manager is not able to manage all their resources in an effective manner. With the help of this company can go through the level of expenses as well as its frequency. It is the best way through which they can manage and control all such resources in an appropriate manner (Gerólamo, 2003). This method takes lot of time of the company.

Work activities meeting the operational plan through effective monitoring and control

There are several operational plan depends on the technique adopted by ABC company. In order to meet overall operational plan with the help of using balance scorecard. It is the most effective technique through which company can review their financial, consumer as well as internal and external business viewpoints.

• Financial viewpoint helps the company to give their best reviews to all their stakeholders. They can appear with strong financial position. As per the given structure it has been identified that company is facing several financial issues which can be easily resolved by adopting zero budgeting tool. With the help of this they can easily monitor all their expenses in budgetary terms.
• Customer viewpoint helps the company in fulfilling the needs and demands of their customers. ABC company needs to provide best services to all their consumers in the field of human resource. Company can adopt CRM technique that is known as customer relationship management (McCormick, 2012). It is the best way through which company can maintain database of all their consumers and provide best services to them as per their expectations.
• Internal business viewpoint helps the company to adopt best techniques through which they can maintain strong brand reputation of company. For this purpose, KAIZEN tool have been adopted by ABC recruitment through which company can easily fulfill and satisfy the needs of their customers.
• Learning and growth is the best part of balance score card through which they can improve their operation plan. It is the best way which helps the ABC company to provide appropriate training to all the employees through which they can improve their skills (Ferrett, 2011). It is the best way to improve the performance as well as satisfaction level of employees.

System to manage and monitor the quality standards

According to the given scenario company can improve their quality of services by setting benchmarks. It is the best way through which company can remain competitive in the market and retain their employees in an effective manner. By managing and monitoring their quality standards they can easily attract larger number of customers. By adopting six sigma tool company can easily manage and monitor their quality standards by reviewing the gaps into process. It also helps in measuring and managing the quality and with the help of providing appropriate training to all their employees (James, 2006). This method is known as a data driven method as it will allow company to finding out several defects in the overall process of the company. The overall strategic plan of the company can also improve by using this tool as it will align company to its mission. In addition to this, this tool guides all their employees to learn and develop their skills. With the the help of this they can fulfill the existing gaps and try to come up with the best performance. Further, ABC company can easily represents all their business operations in an effective manner by using six sigma tool.

Quality culture

One of the most important task of ABC recruitment company is to provide bet quality services to all their customers. With respect to this company allows proper interaction between different departments of the company and they needs to act as a perception of both company and customer. It is the best way through which all their customers feel satisfied with the services of company and it turns into the customer loyalty. Moreover, ABC company needs to monitor the overall process on weekly basis (Labor Programme, 2007). Manager of the company should understand the basic necessities of all their employees in order to develop quality culture and treat them in an equal manner. It is the best way through which company can create healthy working environment. They can further involve their employees in their decision making process through which they will feel motivated and perform all their tasks in an effective manner. It is the best way through which they will provide best quality services to their consumers and increase their satisfaction level as well as consumer loyalty.

Improvements which align with the organizations objective

As per the given scenario comp[any should adopt best strategies through which they can easily achieve better results. In this regard, company can adopt six sigma tool through which they cab easily go through the best improvement practices. With the help of this tool company can overcome with the existing gap and it will also allow their employees to develop their skills and knowledge. As per the objective of company they needs to increase their customer base and generate more revenues. There are several financial problems also faced by them which can be easily managed by adopting zero base budgeting. It is the best option through which company can reduce their expenses and spend their mosey in profitable manner. In addition to this, they can also overcome with the issue of ineffective leadership and management by adopting democratic leadership (Franklin, 2011). As per this leadership they will involve all their employees in their decision making process and it motivated them perform all their tasks in an appropriate manner. It helps them in providing high quality services to their customers through which company can easily generate high customer base. For maintaining the consumer loyalty and trust they can adopt CRM technique through which company can kept all their consumer data secure.

Wider implications for continuous improvements

In order to get continuous improvements ABC recruitment company can adopt several processes such as:

Audit and assessments: All the business operations and process of company can be easily reviewed by the managing an audit plan of company. It is the best technique through which company can easily manage all their financial data and easily overcome with this issue faced by them (Enroth, 2013). All the procedures of the company can be improved according to the needs and demands of their customers. In order to identify this procedures company can go through the assessment plan.

Risk identification: It is the best way through which ABC company can go with the continuous improvements. They can easily identify all the risks followed on their business and try to overcome with them before they arise.

Management of change: Organization needs to go through the change management system and try to improve their overall system time to time according to the given needs and demands.

Risk assessment

It is quite essential for any company to ensure that all the active decisions are taken by the management team of company in order to ensure the health and safety at the workplace. For this purpose, company should follow all the rules and legislation developed by government. They need to take all the precautions for those who get harmed from the different risks occurring at workplace. It is quite essential for company to find out all those things who can harm employees directly or indirectly (Burton, 2011). These things are identified as hazards and it can be identified by taking proper inspection. They can further take several feedback from employees and checking government websites. There are several findings that took place are recorded and changes are implemented on the basis of this.

Health and safety regulations

Government of UK have taken several initiatives through which they company can protect their employees from different hazards. ABC recruitment company does not follow all such policies whether it is mandatory to follow. It is the main reason through which it is becoming quite harmful for employees of the ABC. There are different application of health and safety follows by company such as:

Health and safety Act: This act determines that company can develop safe working environment by easily record all their risks. ABC recruitment company follows this act in order to develop best solution of all the urgent situations (Dering, 2004).

Working hours: Company should provide limited working hours to all their employees while ABC does not follow this legislation.

Fire and flare-up: Fire alarms and water sensors should keep in the working areas of the company. ABC recruitment does not fit such fire alarms in their company.

All such laws should be followed by company so that specific work situations can be properly maintained.

Organizational Health, Safety Policies And Procedures

ABC recruitment company does not follow different rules and legislation made by government due to which they are facing several problems. Company needs to briefly explain their overall process so that employees can easily understand the working condition of company. ABC company should have to follow such policies and legislation through which they can easily overcome with the issues faced by them. Company should set flexible working hours so that employees feel satisfied and work stress free (McCormick, 2012). Further, they can install a proper safety system in their company and take help from different consultancy firms as well.

Practical application of health and safety policies at the workplace

There are several problems and loopholes in the overall business process of the ABC recruitment company. One of the top most responsibility of company is to provide proper working environment of the company so that employees will feel motivated and perform all their tasks in an effective manner. There are several practical applications can be adopted by them in order to develop safe working environment of the company. They can start canteen facilities for all their employees so that they can go through their and feel relaxed while burden and workload. In addition to this top management team needs to give proper attention to all their employees sn provide them flexible working environment (Gerólamo, 2003). Moreover, they can start the life insurance policy for all their employees. It is the best way through which company can create a sense of responsibilities in the mind of employees.

Conclusion

From the above report on managing business activities it has been identified that ABC company can easily overcome with the issues faced by them by following democratic leadership. Further, they can adopt best quality tools such as six sigma, CRM etc. through which they can maintain their quality of output.

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• Case Study on Sales Development
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References

• Enroth, J., 2013. Researching the gap between strategic and operational levels of corporate responsibility. Baltic Journal of Management.
• Gallup, L., 2002. On functional differences and quality understanding. Benchmarking: An International Journal.
• Burton, T., 2011. Accelerating Lean Six Sigma Results: How to Achieve Improvement Excellence in the New Economy. J. Ross Publishing.
• Evans, J., 2013. Quality & Performance Excellence. Cengage Learning.
• Flood, R., 2000. Beyond TQM. Wiley.
• James, P., 2006. Health and Safety at Work and Its Relevance to Employment Relations Research. Emerald Group Publishing.
• Sadhra, S., 2013. Oxford Handbook of Occupational Health. Oxford University Press.

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