Role of Different Operations Departments


For conducting business operation in effective manner an organization has to develop various strategies and plans. That help them in attaining goal and objectives in effective manner (Penrod, 2017). This report is based on Hilton Hotel which is establish in 1919 by Conrad Hilton. Its headquarter is in Virginia, United State and they operate there business in hospitality industry. Topics discussed in this are role of different operations departments such as marketing, finance, production and many others.

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Role of marketing, finance, operations/ production and human resource and their importance while working with each other

In an organization every department is essential for operating function in effective manner. Role different departments in respective Hotel are explain below:-

Role of marketing:

  • Marketing department of Hilton hotel develop marketing plans, pricing strategies, promotional activities and many more.
  • Conduct marketing research and competitive analysis to know demand and need of customers and make strategies accordingly.
  • Communicate and coordinate with customers in order to satisfy, make aware about new products and activities and retain them. 

Role of finance:

  • Financial department or team of respective hotel monitor fund of hotel and ensure its usage.
  • Ensure that Hilton hotel is controlling and using there funds and credit in effective manner.
  • Along with this financial department of respective hotel ensure that every employees get there salary in proper time and according to government rules and regulation (Zhang, 2018). 

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Role of operations/ production:

  • In Hilton Hotel is related to food production department who take care that food is being prepare in effective and appropriate manner.
  • They introduce innovation and creativity in food and other related activities in effective manner which attract customers and encourage them for buy. 

Role of human resource:

  • Human Resource of Hilton hotel hire employees according to requirement or vacant positions. Along with this they design and organize training and development accordingly.
  • They also communicate with management of respective hotel to identify requirement and issues. Then HR design strategies, plan, rules and regulation accordingly. 

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Importance when all departments work together:

When all department work together respective hotel attain goal and objectives in effective and appropriate manner. Working of all department is directly and indirectly depend on each other. Such as if production department of Hilton Hotel required to recruit experienced chef they will communicate with Human Resource of hotel (Terry Kim and, 2013). Then HR manager ask financial team about budget for hiring. Accordingly marketing team will conduct advertising of requirement at Hilton Hotel by using various methods like social media, news paper advertising, digital media and many more. This shows that working of all department together leads to attaining of goal and objective in effective and appropriate manner.


Form the above discussed point it can be evaluate and conclude that for conducting business operation and function is effective manner various department plays an important role. Every departments like finance, production, marketing, human resources etc. work together and attain goal in effective manner. All different departments are depend on each other for conducting objective and all are importance as well as for an organization.


  • Penrod, A.K., 2017. Authentic leadership in US skilled nursing facilities: A multiple case study (Doctoral dissertation, Capella University).
  • Zhang, S., 2018. National NCDs Research Capacity Assessment in 7 LMICs (Doctoral dissertation, Yale University).
  • Terry Kim, T. and, 2013. Social capital, knowledge sharing and organizational performance: what structural relationship do they have in hotels?
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